The  Certified Facilities Management Administrator (CFMA) program focuses on the fundamentals of day-to-day facilities operations, workplace health and safety, and introductory FM technologies that support efficient service delivery. Participants are introduced to the practical concepts, terminology, tools, and processes that underpin modern FM environments, with emphasis on real-world application in African and emerging-market contexts.

• Operation & Maintenance Techniques: This microcredential covers the fundamentals of facility maintenance, including different maintenance strategies (e.g., reactive, preventive) and the classification of hard and soft services. It provides the essential, hands-on knowledge needed to manage a facility's physical assets.

• Health, Safety & Environment (HSE) Management in Facilities Management: This microcredential is critical for establishing a safe and compliant working environment. It introduces fundamental HSE principles, emergency response planning, and data-driven safety management, which are foundational for all FM roles.

• Technology Application in Facilities Management: As technology becomes integral to FM, this microcredential provides a basic understanding of key tools like CMMS and IoT. It is an entry point for professionals to begin leveraging digital systems to improve efficiency.

Certified Professional Facilities Manager (CPFM) is for professionals who have mastered the fundamentals and are ready to apply their skills in a more strategic and managerial context. The microcredentials focus on planning, process, and people management.

• Mastering Project Management for Facilities Operations: This microcredential moves beyond daily operations to focus on temporary, defined projects (e.g., renovations, system upgrades). It requires learners to apply structured methodologies to deliver on-time and on-budget projects.

• Contracting & Procurement Strategies: This course is vital for managing external vendors and supply chains. It involves strategic thinking about cost, quality, and risk, and is essential for anyone responsible for vendor relationships and external contracts.

• Managing People in Facilities Management: Effective leadership and team management are crucial for a department's success. This microcredential addresses the human element of FM, focusing on workforce planning, engagement, and conflict resolution to build high-performing teams.

• Preparing & Managing FM Finance Budgets: This microcredential is a significant step up from day-to-day tasks, as it involves financial acumen and planning. Learners are required to create and manage budgets (OPEX vs. CAPEX), a core responsibility for managers overseeing financial performance.

Strategic Leadership in Facilities Management (SLFM) certification is designed for senior professionals who want to lead FM as a strategic business unit.

• Business & Facilities Management Strategy Alignment: This microcredential serves as a bridge, linking the tactical functions of FM to the broader goals of the organization. It teaches learners how to articulate the value of FM in terms of business outcomes like sustainability and long-term value creation. This is a strategic-level competency that involves high-level planning.

• Quality Management in FM: This Microcredential provides learners with a clear understanding of quality management principles, tools, and techniques as applied to Facilities Management (FM). It focuses on SLAs, KPIs, and audits as critical levers for measuring and improving service delivery, and highlights the importance of documentation and standardization for consistency and compliance.

Managing the Business of Facilities Management: This microcredential synthesizes all other competencies. It requires learners to approach FM as a strategic business unit, applying leadership, financial discipline, and an understanding of industry trends to drive organizational success. This course is for professionals who want to operate at an executive level.